How to be awesome: 9 highly valued behaviours and skills

From the Netflix Freedom and responsibility slides – 9 highly valued behaviours and skills.


  • You make wise decisions (people, technical, business and creative) despite ambiguity
  • You identify root causes, and get beyond treating symptoms
  • You think strategically, and can articulate what you are, and are not, trying to do
  • You smartly separate what must be done well now, and what can be improved later


  • You listen well, instead of reacting first, so that you can better understand
  • You are concise and articulate in speech and writing
  • You treat people with respect indpendent of their status or disagreement with you
  • You maintain calm poise in stressfull situations


  • You accomplish amazing amounts of important work
  • You demonstrate consistently strong performance so colleagues can rely upon you
  • You focus on great results rather than on process
  • You exhibit bias-to-action, and avoid analysis-paralysis


  • You learn rapidly and eagerly
  • You seek to understand our strategy, customers and clients
  • You are broadly knowledgeable about business, content, technology and design
  • You contribute effectively outside of your specialty


  • You re-conceptualize issues to discover practical solutions to hard problems
  • You challenge prevailing assumptions when warranted, and suggest better approaches
  • You create new ideas that prove useful
  • You keep us nimble by minimizing complexity and finding time to simplify


  • You say what you think even if it is controversial
  • You make tough decisions without agonizing
  • You take smart risks
  • You question actions inconsistent with our values


  • You inspire others with your thirst for excellence
  • You care intensely about Metro’s success
  • You celebrate wins
  • You are tenacious


  • You are known for candor and directness
  • You are non-political when you disagree with others
  • You only say things about fellow employees you will say to their face
  • You are quick to admit mistakes


  • You seek what is best for Metro, rather than best for yourself or your group
  • You are ego-less when searching for the best ideas
  • You make time to help colleagues
  • You share information openly and proactively

For more NetFlix wisdom, check out my previous post: “Context, not control”.

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